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CGE at UK Games Expo 2025

30 May

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1 Jun

3-716

Rest of the world

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How To Make a Complaint?

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How to make a complaint?

B2B only

Terms and conditions for resolving any new complaints of damaged games during transport: iva@czechgames.com

Reach us and provide following documents and pictures:

We need a scan of a document stating that the shipment arrived damaged.
Provide a picture of a whole pallet with the damage.
Provide a picture of the damaged games (ex. 3 damaged Codenames = one picture with 3 Codenames where the damage is obvious).

We will evaluate the damage and issue a credit note for you:

We do not accept complaints when only the game foil is damaged a bit.
If there is only a box damaged and the game itself is still ok, you receive 50% discount.
If the game is damaged a lot, you receive 80% discount.